Shipping Policy

Last Updated: 12/10/2025

Thank you for shopping with Vital Sister LLC. We aim to process and deliver your order quickly and reliably. Please review our shipping guidelines below.

---

1. Order Processing Time

• Orders are typically processed within 1–2 business days.
• Orders placed on weekends or holidays are processed the next business day.
• Processing times may be extended during high-volume periods (sales, holidays, promotions).

---

2. Shipping Methods & Delivery Times

We offer several shipping options at checkout. Delivery estimates are provided by the carrier and may vary based on location and unforeseen delays.

Typical delivery times:

• Standard Shipping: [e.g., 3–7 business days]
• Expedited Shipping: [e.g., 2–3 business days]
• International Shipping: [e.g., 7–21 business days]

Actual delivery times may vary due to carrier delays, customs processing, weather, or other factors beyond our control.

---

3. Shipping Rates

Shipping rates are calculated at checkout and are based on:

• Order weight
• Destination
• Selected shipping method

Occasionally, we may offer free shipping promotions.

---

4. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number.
Tracking updates may take 24–48 hours to appear.

---

5. Incorrect or Damaged Shipments

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will gladly review the issue and, if appropriate, send a replacement.

Please provide:

• Order number
• Photos of the product/packaging
• Brief description of the issue

---

6. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after delivery is confirmed by the carrier.
If this occurs, please file a claim with the carrier or contact us for guidance.

---

7. International Orders

For international customers:

• Customs duties or import taxes are not included in our prices.
• Buyers are responsible for any applicable fees charged by their country.
• Delivery times may vary due to customs procedures.

---

8. Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.
We cannot reroute packages once shipped and are not responsible for delays or losses due to incorrect addresses.

---

9. Contact

For shipping questions, email us at contactvitalsister@gmail.com.

---

Payment Information Policy

Last Updated: 12/10/2025

We strive to make your purchasing experience secure and straightforward. Below are the accepted payment methods and important details regarding payment processing.

---

1. Accepted Payment Methods

We accept the following payment options:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Digital wallets (e.g., Apple Pay, Google Pay — if applicable)
• PayPal (if enabled)
• Buy Now, Pay Later services (e.g., Shop Pay Installments, Afterpay, Klarna — if applicable)

You may remove or add methods depending on what your store supports.

---

2. Payment Security

• All transactions are encrypted and processed through secure, PCI-compliant third-party payment processors.
• We do not store or have access to your full credit/debit card information.

---

3. Billing Information

You agree to provide accurate and current billing details.
Orders may be delayed or canceled if payment information is incorrect or cannot be verified.

---

4. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. If you do not receive it within minutes, please check your spam folder or contact us.

---

5. Currency

All prices are listed in US Dollar.
If you are purchasing from another country, your bank may charge a currency conversion fee.

---

6. Fraud Prevention

To protect our customers, we may:

• Perform routine security checks
• Decline or cancel orders that appear suspicious
• Request additional verification if needed

---

7. Refunds

As stated in our Refund Policy, all sales are final due to the consumable nature of our supplements.
The only exceptions apply to orders that arrive damaged or incorrect.

---

8. Contact

For questions about payment or billing, contact us at contactvitalsister@gmail.com.